Skip to content

Engagement Models

Engagement Models

Flexible models for different critical infrastructure needs.

Each environment has a different operational reality. SentrixIT offers models that adapt to the criticality, maturity, urgency and complexity of each customer.

01 · Model

Turn-Key Project

SentrixIT leads the project end to end, from architecture design to deployment, documentation and assisted handover.

Data Center deploymentBackup projectObservabilityPrivate LTE/5G networkVirtualization migrationStorageNetworks

02 · Model

Specialized Consulting

Technical work for diagnosis, solution design, architecture validation, troubleshooting or support for strategic decisions.

Architecture reviewInstability diagnosisProject validationExpansion planningRisk analysis

03 · Model

Assisted Operation

Technical support during critical periods, deployments, migrations, updates, maintenance windows or environment stabilization.

Update windowsMigrationsCluster updatesNetwork changesDR tests

04 · Model

Monthly Support

Recurring model for support, monitoring, continuous improvements, technical review and specialized assistance.

Infrastructure supportPeriodic reviewsIncident supportMonitoringContinuous improvement

05 · Model

Hourly Bank

Flexible format for customers that need specialized technical support on demand.

TroubleshootingConfigurationsTechnical reviewsChange supportDocumentation

06 · Model

Emergency Support

Action in critical incidents, downtime, infrastructure failures, backup, storage, virtualization, network or system issues.

DowntimeStorage failuresCluster issuesBackup incidentsSecurity incidents

07 · Model

White Label

Technical work on behalf of partners, MSPs, integrators and technology companies.

MSP supportIntegrator supportComplex projectsAdvanced troubleshootingMigrationsSupport

Choose the right model for your need.

Talk to SentrixIT.